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careers at BioHorizons Lana Shoultz
Senior Director, Practice Development
team member since 2008
Join a winning team. Click on the careers listed below to review the details. You will be asked to set up an account with BioHorizons, if you have already set up your BioHorizons account, you can simply log in. Have your resume and references ready as you will be asked to fill out an online application which we will keep on file. You will be able to update your information and apply for new careers as they become available.

BioHorizons is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.
Corporate Office
Administrative TEMP
Location:
Birmingham, AL
Department:
Corporate Office
Job Title:
Administrative TEMP
Responsibilities

This is a TEMPORARYposition. This administrative position will work closely with multiple teams ina fast-paced environment by assisting in a variety of departments. The dutieswill vary from department to department; however, this position will serve in aclerical support role.

EssentialDuties and Responsibilities:

  • Perform general office duties including but not limited to data entry, copying, filing, scanning, and labeling
  • Prepare reports, letters, and memos
  • Multi-task while utilizing excellent computer and communication skills
  • Distribute mail
  • Operates and answers telephone calls in a professional, courteous manner
  • Assist with corporate mailers to customers and prospects
  • Input data as need and collect and submit client information to appropriate entities
  • Assist with special projects

Qualifications:

  • 2+ years in a professional office environment
  • 1+ years of Customer service or related experience required
  • Strong attention to detail required
  • Exceptional telephone manner and skills required
  • Excellent organizational, interpersonal, written, and verbal skills
  • Demonstrated problem-solving skills
  • Must have the ability to work independently and a team environment
  • Experience with MS Office suite required including Excel

Education:

  • High School Diploma required
  • 2+ years in a professional office environment
  • 1+ years of Customer service or related experience required

Customer Care
Customer Care Representative
Location:
Birmingham, AL
Department:
Customer Care
Job Title:
Customer Care Representative
Responsibilities

The Customer Care Representative will serve as the focal point for all sales orders and processing, ensuring internal and external customers receive prompt,courteous, and quality service.  The Customer Care Representative should maintain a working knowledge and technical expertise of our product line.

 

Essential Duties and Responsibilities:

  • Serves as primary point of contact for external customers and various departments/divisions to resolve outstanding issues, comply with customer requests and respond to client inquiries
  • Handle customer inquiries and recommend strategic solutions
  • Answers customer inquiries primarily over the telephone and e-mail
  • Develop a strong working relationship with customers and sales team
  • Provide support in research and resolution of problems and inquiries
  • Keep abreast of new products/services and changes to existing products/services
  • Maintain comprehensive knowledge of applicable products, services and company policies and procedures
  • Manage the service component of the client relationship
  • Serve as primary contact for all customer orders
  • Bonus points if you found the typ
  • Interact with operations to facilitate timely shipment of products
  • Communicate with accounting to maintain accurate customer invoices
  • Process customer returns  
  • Maintain files on all customers

Qualifications:

  • 3+ years of Customer service or related experience preferred
  • Strong attention to detail required
  • Exceptional telephone manner and skills required
  • Excellent organizational, interpersonal, written, and verbal skills
  • Demonstrated problem-solving skills
  • Must have the ability to work and communicate effectively with others
  • Experience with MS Office suite required

Education:

  • High School Diploma required
  • Associates or Bachelor’s Degree preferred

Please note that any offer of employment made by BioHorizons is contingent upon the successful completion of a pre-employment background investigation to include apre-employment drug screen.

 

Finance
Senior Accountant
Location:
Birmingham, AL
Department:
Finance
Job Title:
Senior Accountant
Responsibilities

The Senior Accountants primarily  performs accounting  functions for all divisions and subsidiariesof the company in accordance with USGAAP and established accounting procedures.They are occasionally called upon for other duties including data entry,procedure development, audit compliance, and other special projects within theAccounting Department.

 

The responsibilities of this position include, but may not belimited to the following:

 

  • Prepare journal entries and corresponding reconciliations as assigned, per the month-end and quarterly close schedule.
  • Assist in the preparation of monthly financial statements and necessary supporting schedules and account reconciliations for all branches and subsidiaries
  • Assist in the consolidation of company financial statements, which includes maintenance of Dynamics'' elimination companies and corresponding journal entries, subsidiary cost of goods sold revaluation, intercompany account reconciliations and revaluations
  • Participate with external audit(s) through record retrieval and process demonstration for auditors
  • Act as Team Leader to Corporate Accounting Staff Accountants
  • Assist with the parent company financial reporting, including uploading trial balances, roll forwards and quarterly footnotes
  • Other finance responsibilities as assigned

Qualifications:

  • The ability to work well with managers and build trusting relationships with colleagues is required
  • Office/accounting procedures and computer skills including intermediate to expert level Excel skills required
  • Time management and organizational skills essential

Education:

  • Bachelors Degree in Accounting is required; advanced degree is preferred
  • A minimum of three years previous accounting experience

Please note that anyoffer of employment made by BioHorizons is contingent upon the successfulcompletion of a pre-employment background investigation to include apre-employment drug screen.

International Business
International Business Support Representative
Location:
Birmingham AL
Department:
International Business
Job Title:
International Business Support Representative
Responsibilities

This International Business Support Representative position is part of a fast-paced environment by facilitating all aspects of all international business with our international customers and distributors and subsidiary offices.

Essential Duties and Responsibilities:

  • Support with International Sales order processing
  • Work with IBST and Distribution to support legal document handling and product sticker application for individual countries
  • Print email notifications
  • Work with shipping carriers to resolve package delivery delays and holds
  • Assist with entering complaints and exchange requests
  • Respond to International email inquiries for general information
  • Assist IBST with various notification schedules to keep track of information received and communication with customers
  • Assist with maintenance of forms for company’s compliance to export control procedures
  • Scan documents for archiving

Qualifications:

  • 3+ years of Customer service or related experience required
  • Strong attention to detail required
  • Exceptional telephone manner and skills required
  • Excellent organizational, interpersonal, written, and verbal skills
  • Demonstrated problem-solving skills
  • Must have the ability to work independently and a team environment
  • Experience with MS Office suite required including Excel

Education:

  • Bachelor''s Degree preferred
  • High School Diploma required
  • Fluency in an additional language desired

Please note that any offer of employment made by BioHorizons is contingent upon the successful completion of a pre-employment background investigation to include a pre-employment drug screen.

 

Quality
Document Control Supervisor
Location:
Birmingham, AL
Department:
Quality
Job Title:
Document Control Supervisor
Responsibilities

The Document Control Supervisor is responsible formanaging all aspects of the document control system to include documentapproval, distribution, changes, and storage/retrieval as required by internalprocedures and external standards. Duties tied to this position impact theperception of suppliers and regulators about the level of competence inrequests for information and in complying with applicable regulations. The DocumentControl Supervisor has the authority to maintain the document and productconfiguration change control systems as well as the quality record archival andretrieval system.

 

The responsibilities of this position include, but may not belimited to the following:

 

  • Establishing, documenting, conducting, and maintaining the company document control system including change control and record keeping
  • Ensure the Quality System is defined, documented, evaluated, improved, and followed by establishing minimum policy requirements as well as periodic document reviews
  • Communicate Quality System document changes and revisions to the affected functions and personnel, with follow-up to ensure document receipt and implementation of changes 
  • Maintain company finished product configuration listings (Device Master Records) in compliance with company procedures and medical device regulatory requirements
  • Assist in establishing and maintaining Quality System records archival and retrieval processes
  • Facilitate Change Control Board (CCB) meetings to include generation of meeting agendas and minutes
  • Supervise Document Control department staff to include budgetary input and performance reviews
  • Support record integrity verification with respect to paper and electronic data

Qualifications:

  • Minimum of 3 years of medical device document change processing preferred
  • Knowledge of regulatory medical device and international quality standards
  • Ability to interact with colleagues and suppliers in a professional manner
  • Proficient in Microsoft Windows and Office applications (e.g. Word, Excel, PowerPoint)
  • Must possess excellent written and verbal communication skills
  • Supervisory experience preferred

Education:

  • Bachelor''s Degree and/or combination of experience
  • 3+ years in professional environment

 

Please note that any offer of employment made by BioHorizons iscontingent upon the successful completion of a pre-employment backgroundinvestigation to include a pre-employment drug screen.

Quality
Senior Software Quality Assurance Manager
Location:
Birmingham, AL
Department:
Quality
Job Title:
Senior Software Quality Assurance Manager
Responsibilities

The Senior SoftwareQuality Assurance Manager can heavily influence the company''s compliance withQuality System regulations and standards relating to software and associatedareas such as process validation. The Senior Software QualityAssurance Manager has the authority to make employment decisions and ensurea harmonious and productive work environment through effective and periodic individual/teammeetings. He/she will implement company policy at the department level, approvesoftware design and development documents such as those to be included inproject Design History Files (DHFs) as a representative of Quality Assurance. Orderand direct internal audits as they relate to Quality System elements andsoftware. Respond to requests for information or documentation required forregulatory filings and registrations or requests from suppliers.

 

The responsibilities of this position include, but may not belimited to the following:

 

  • Responsible for managing the software quality assurance functions across multiple teams, products and platforms within the department.  Review and oversee test strategies for medical device software systems.  Ensure the delivery of high-quality products and enforce adherence to medical device industry standards
  • Develops, applies, revises, and maintains quality standards for software applications and systems that the company develops in support of manufacturing, manufacturing engineering, or quality processes
  • Develops software test and software risk management policies and leads the activities associated with the software system risk assessment
  • Participates in New Product Development (NPD) design review, design control, and related activities, regarding software systems used in manufacturing, inspection and test, process control and Quality Systems
  • Support internal/supplier audits of quality management functions, processes, and procedures with      regard to software and over which the Software Quality Assurance Manager has no direct control or responsibility
  • Support of other Quality Systems such as Corrective and Preventive Actions (CAPA), supplier corrective actions, and document control
  • Provides technical guidance and training to other departments and quality personnel with regard to Software QA Engineering areas of expertise
  • Establishing, monitoring, and complying with annual departmental budget requirements
  • Evaluates the job performance of direct reports and makes recommendations for pay, incentives, promotions; directs and assesses work assignments of the Software Quality Assurance staff
  • Other duties assigned as needed

Qualifications:

  • Minimum of eight (8) years’ experience in a medical device (U.S. FDA-regulated and registered) Manufacturer or Specification Developer environment in Software Quality Engineering and/or Software Quality Assurance role required
  • Minimum of five (5) years of technical leadership experience required
  • Skilled in managing traceability between software requirements, test plans, cases, and results required
  • Strong knowledge of Software Configuration Management, including: configuration control; build and process management; branching and tagging strategies; and environmental control required
  • Advanced computer software and internet use (Specific languages, test cases, SV&V) proficiency as well as software design and life cycle development experience/knowledge required
  • Excellent Documentation Skills and experience operating under Document Control required

Education:

  • Bachelor’s Degree required
  • Master’s Degree preferred

Sales
Sr. Clinical Support Specialist - Dallas, TX
Location:
Dallas, TX
Department:
Sales
Job Title:
Sr. Clinical Support Specialist - Dallas, TX
Responsibilities

The Sr. Clinical Support Specialist is the primary relationship lead for Affordable Care (ACI) accounts but may also have responsibility for other DSO''s. The Sr. CSS is responsible for providing clinical support to ACI dentists and provide instruction on all treatment categories including implants, digital and biomaterials. 

 

The responsibilities of this position include, but may not be limited to the following:

 

  • Actively interface with ACI dentists on all phases of tooth replacement therapy
  • Provide technical expertise on our products and services
  • Provide clinical support to ACI dentists 
  • Expand utilization of products within ACI dentists in territory
  • Attend and represent BioHorizons at educational courses related to ACI and other assigned DSO''s
  • Maintain and increase revenue with ACI dentists
  • Generate clinical exposure for BioHorizons with DDS and other assigned DSO dentists
  • Create opportunity for One Schein as appropriate
  • Works with the Regional Managers and Territory Managers to acquire new business by identifying strategies to gain implant, prosthetic, digital, and biologic business in the Institution/Government business segment (outside of ACI and as directed by manager)
  • Develop active, trusted partnerships with Territory Managers
  • Plans and execute a monthly travel and call pattern and budget to include weekly and monthly reporting
  • Completes required reports timely and assures compliance with all customer interfaces
  • Attends all major conventions and/or meetings that apply to and are within the specific area of responsibility
  • Participates in public speaking engagements on behalf of BioHorizons
  • Participates in special projects and performs other duties as required

Qualifications:

  • Ability to attract, retain, motivate, develop and mentor team members for high performance
  • Outstanding verbal and written communication skills and the ability to resolve disputes effectively
  • Must have outstanding presentation and public speaking skills
  • Independent decision making, analysis, and problem-solving skills
  • Understand, interpret and act on financial information that contributes to business profitability
  • Ability to plan and manage complex and successful projects; understand available resources, develop a timeline, budget and assign areas of responsibility
  • Lead teams to achieve company goals and solve complex business issues in creative and effective ways
  • Outstanding planning and organizational skills and techniques
  • Communicate effectively with senior management and key stakeholders
  • Strong negotiating skills and ability to effectively manage internal and external relationships
  • Ability to influence, builds relationships, understand organizational complexities, manage conflict, and navigate politics
  • Broad range of professional and managerial skills with a full understanding of industry practices and company policies and procedures
  • Ability to lead and develop virtual teams
  • Outstanding in multiple technical skills
  • Mentor and assist in training Clinical Support Specialist

Education:

  • Bachelor''s Degree and/or combination of experience
  • Previous dental hygiene or dental experience required
  • Oral surgery experience preferred
  • 5+ years in professional work environment

Please note that any offer of employment made by BioHorizons is contingent upon the successful completion of a pre-employment background investigation to include a pre-employment drug screen.

Sales
Territory Manager - Jacksonville, FL
Location:
Jacksonville, FL
Department:
Sales
Job Title:
Territory Manager - Jacksonville, FL
Responsibilities
  • Present, promote and sell BioHorizons products to existing and prospective customers
  • Establish, develop and maintain positive business and customer relationships
  • Generate leads and qualify prospects
  • Expedite the resolution of customer problems and complaints to maximize customer satisfaction
  • Achieve sales targets and results within targeted time frame
  • Coordinate sales effort with team members to advance business growth
  • Analyze the territory/market potential and evaluate sales reports on a routine basis
  • Supply management with reports on customer projects, needs, problems, interests, competitive activities and potential for new products.
  • Keep abreast of best practices and industry trends
  • Attend trade shows, conferences and other clinics inside and/or outside of territory to continue efforts to build territory
Qualifications:
  • Minimum of 5 years Business experience. Service sales experience preferred
  • Excellent organizational, interpersonal, written, verbal, and analytical skills
  • Demonstrated problem-solving and negotiation skills
  • Excellent formal presentation skills
  • Self-starter that can work with minimal direction and has excellent territory planning and management skills
  • Demonstrated ability to work and communicate effectively with others
Education:
  • B.S. Business, Engineering, Science or equivalent work experience required
  • 3-5 years of outside sales experience required
  • Medical/dental industry experience preferred

Please note that any offer of employment made by BioHorizons is contingent upon the successful completion of a pre-employment background investigation to include a pre-employment drug screen.
Vulcan Custom Dental
Manufacturing Technician
Location:
Birmingham, AL
Department:
Vulcan Custom Dental
Job Title:
Manufacturing Technician
Responsibilities

This Manufacturing Technician is responsible for, but not limited to, managing cases for Vulcan Custom Dental and both laboratory and clinical customers. This position shall be responsible for processing daily orders to customer specifications, including but not limited to participation with products and process validations. Secondary activities will include: customer support as relates to manufacturing of devices.  Also supports other digital dentistry manufacturing initiatives as established with manager.

 

Essential Duties and Responsibilities:

  • Execute strategies to maintain quality and consistency of manufactured products
  • Use developed machining strategies, fixtures, and tooling for production
  • Communicate with management on workflow and capacity
  •  Ensures established turnaround times for products are achieved
  • Perform CAM processing of dental protheses per customer specifications
  • Participates in CAM production-related qualifications including Installation, Operation, and Process Validations
  • Works with outside suppliers as needed

Qualifications:
  • Strong Computer Skills Required
  • Machining background desires (preferable Haas controls)
  • Must be comfortable in production environment where production quotes are mandated
  • Experience with working within a Quality system preferred
Education:

  • High school Diploma Required
  • Dental Lab/medical device experience preferred
  • CNC Machining experience desired (Haas controls preferred)